Here's a happy ushering new days of September 2010!
First of all, please take note that our Club has postponed the upcoming Regular Meeting to 22nd September, Wednesday, 2010. There will be no meeting held on 9th September 2010 (eve of Hari Raya Puasa).
This round, our Club has a special talk in store for you.
We will have a great chance to listen to one of our senior members Amy Wan-Ratos, CTM, who will be our Guest Speaker for 101 Session of September. She will share with us an edifying topic which closely relevant to all of us, ie the way we express our wants or desires.
"Very often we ask questions that are irrelevant and not connected to the result we want to achieve whether it is about punctuality, sales target, performance standards and etc. In order to resolve the issue, we then proceed to ask several questions until (hopefully) the person gets the message that we want them to have ie: to be on time, to buy my product, to marry me! We also like to say that we ‘counsel’ our employees. However if he does not change his behavior, then your ‘counseling’ was ineffective! This is so frustrating!
Hence, this session aims to change the way we ask questions: from ineffective to results-focused, where the employee even proposes what changes he will make, the customer definitely confirms his order, and she says YES, I’ll marry you!"
The situation sound familiar to most of us and I definitely don't find it enough here. Therefore, let's pen down the date 22nd September 2010, Wed @ Room 1.08, Kolej Damansara Utama (KDU), 7.30pm and get ready to participate Amy's talk on "Effective Questions give the Results you want" !!!
I look forward to seeing you again.
And to non-Muslim friends, happy holidays !
~ A Voyage of Discover ~
Nancy Liew
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* FACILITATOR’S PROFILE: Amy Wan-Ratos
Amy has been a trainer for more than twenty years. She holds a Masters in Training and Human Resource Development (M. Training & HRD) from Leicester University, UK and a Bachelor of Science from Campbell University, North Carolina, USA. She founded Pinnacle Performance in 1993.
Her corporate experience in Japanese and American firms instilled a fierce determination that we are all born to succeed! Going through transformational stages in these firms, Amy was involved in shifting the paradigms of the workforce to accept and adapt to changes, cultural shocks and breakthrough goals. In Sony, she set up the pioneering training team that was awarded recognition from the HQ. In Xerox, she managed the Malcolm Baldridge-awarded customer satisfaction program.
Amy has facilitated many workshops in Southeast Asia, Taiwan, Canada and the USA. Her participants are mainly managers, executives and staff from corporate clients, the public sector, GLCs and NGOs.
Amy has trained organizations such as DHL, Bank Negara, Standard Chartered Bank, IDFR, HongKong Bank, 3M, UMW, DRB Hicom, and many more.
Amy is certified and licensed by 6 Seconds (USA) to conduct their EQ workshops. She is also a Master Trainer of the Integrative Learning System in Asia, responsible for continuous research and certification of facilitators.
She is a popular conference speaker on the international circuit. She also facilitates at conferences / workshops for Toastmasters, the Malaysian Institute of Management (MIM) and the International Association of Facilitators.
An articulate and fluent speaker, Amy has been the winner of international and local speech contests. She has mentored many presenters.
She is proficient in both Bahasa Malaysia and English.
